richard colman

From

This is an update to my previous review. Baja Bound, unbidden on my part, reached out to me to...sist. They coordinated a contact with CHUBB, and the insurance company made me whole by paying for damage sustained to my car. They even reimbursed the $300 payment (or bribe or ...) made to the other party. This is by far the best treatment ever received from an agency or insurance company. I can strongly recommend both Baja Bound and CHUBB. ------------------------------------------------------------------------------------------------------------------- This review is about the insurance process in Mexico with US agents. I have driven in Baja many times, but never had to use my Mexican auto Insurance. This time I did, and it is not a pretty picture: Having purchased a daily CHUBB insurance policy through BAJA BOUND, I drove across the border for a dental appointment. Almost immediately, I had a non-injury minor-moderate collision with another car. We waived each other down, drove a couple of blocks to a side street. We got out to exchange information and discuss - my spanish is extremely poor while the other driver spoke better English. He blamed me for the collision. I showed him my insurance policy. He said it was invalid. He called in a Policia Municipal officer who spoke little English. I showed my policy again. We would have to go to the policer station to work this out - not good! I called CHUBB in Mexico to report the incident and for help. Meanwhile, the other guy said that US$1,000 would settle his interest. I said: "no, forget it - I have insurance!" I asked the CHUBB agent to intercede and handed my phone to the Policia - they talked for a while and nothing happened - off to the Police Station!! I told the guy I was in pain, needed to go to the dentist, and offered him US$300, He said yes and took the money. The cop said to both of us: " OK, are you both satisfied?" We said yes. He left, I drove off, and went back across the US border. My CHUBB policy was apparently useless. I wrote a long note to BAJA BOUND about what happened, but never heard back from anybody. Apparently a slick website does not guarantee anything.

Supercalifragilistic Expialadosious

From

Thank God I had a safe trip but it did have me at peace knowing I was fully covered. The staff were...e friendly and very helpful.

Chyla Nava

From

Great, easy to use service. I haven't had to file a claim (and hope I never have to) but the online...e portal is very easy to use, and it's very easy to understand the coverage available. We travel frequently to Mexico, and will continue to use Baja Bound for our insurance needs.