bruce robeson

From

Good service, good products...

JUSTINE SERRANO

From

I purchased insurance through them & CHUBB for our trip to San Felipe. Unfortunately, we had to...ncel due to our vehicle having an oil leak the night we were supposed to head out. With all going on I did not think to call the insurance right away & cancel the policy however I did call right after the policy had been over. I called Baja Bound & spoke to Yara & she advised me to send in my paperwork of the repairs with when we submitted the vehicle to the mechanic & that it was worth a shot. I was amazed by the service I recieved from Yara & Baja Bound. They were quick & easy to work with & were able to reimburse me for the policy I had purchased. I will now ensure I use Baja Bound & CHUBB for future travels. P.S. its recommended to cancel the policy asap if something does happen & your plans were cancelled for what ever reason.

richard colman

From

This is an update to my previous review. Baja Bound, unbidden on my part, reached out to me to...sist. They coordinated a contact with CHUBB, and the insurance company made me whole by paying for damage sustained to my car. They even reimbursed the $300 payment (or bribe or ...) made to the other party. This is by far the best treatment ever received from an agency or insurance company. I can strongly recommend both Baja Bound and CHUBB. ------------------------------------------------------------------------------------------------------------------- This review is about the insurance process in Mexico with US agents. I have driven in Baja many times, but never had to use my Mexican auto Insurance. This time I did, and it is not a pretty picture: Having purchased a daily CHUBB insurance policy through BAJA BOUND, I drove across the border for a dental appointment. Almost immediately, I had a non-injury minor-moderate collision with another car. We waived each other down, drove a couple of blocks to a side street. We got out to exchange information and discuss - my spanish is extremely poor while the other driver spoke better English. He blamed me for the collision. I showed him my insurance policy. He said it was invalid. He called in a Policia Municipal officer who spoke little English. I showed my policy again. We would have to go to the policer station to work this out - not good! I called CHUBB in Mexico to report the incident and for help. Meanwhile, the other guy said that US$1,000 would settle his interest. I said: "no, forget it - I have insurance!" I asked the CHUBB agent to intercede and handed my phone to the Policia - they talked for a while and nothing happened - off to the Police Station!! I told the guy I was in pain, needed to go to the dentist, and offered him US$300, He said yes and took the money. The cop said to both of us: " OK, are you both satisfied?" We said yes. He left, I drove off, and went back across the US border. My CHUBB policy was apparently useless. I wrote a long note to BAJA BOUND about what happened, but never heard back from anybody. Apparently a slick website does not guarantee anything.